FAQ

Q: What time do the festival gates open?

A: Gates open at 4:00 p.m. on Friday and at 2:00 p.m. on Saturday and Sunday.

Q: Does the festival have merchandise for sale?

A: Yes! We have merchandise available for purchase online, as well as on site at the festival.

Q: What do you mean when you say the festival is “cashless”?

A: Food, beverage, merchandise, and marketplace vendors will not be accepting cash as a form of payment while on festival grounds. We have partnered with Cash 2 Card to convert your cash into a card that can be used on site!

For more information about Cash 2 Card, check the Cash 2 Card tab.

Q: Where is the festival located?

A: 101 Riverfront Parkway in Chattanooga, Tennessee 37402.

Q: My wristband is set to be picked up at will call. Where is that and when can I pick them up?

A: You can pick up your wristbands at our Friends of the Festival Office at a date that will be announced closer to the festival. Be sure to have your confirmation order email ready when picking up your wristbands for a flawless process.

Q: Can I bring a child to the festival? If so, what’s the cost?

A: Kids under 10 years of age are admitted free of charge if they are accompanied by an adult with a wristband. Please limit two children per ticketed adult.

Q: Can I exit and re-enter the festival?

A: Absolutely. Having wristbands make entry and exits super easy. Just come to the gate, get scanned and you’re in! Guests can leave and re-enter, but you MUST scan out each time you exit. Failing to do so will prohibit re-entry.

Q: How will you prepare for weather?

A: We’re a rain or shine event!

Q: What is Cash 2 Card?

A: Riverbend is partnering with Cash 2 Card to make the festival completely cashless! This will save festival goers the hassle of carrying cash, and will also save our vendors time in completing transactions, making for shorter lines and less time spent waiting.

Q: What do I do if I bring cash to use at the festival?

A: If you bring cash with you - don’t worry! There will be ReadySTATIONS®, or “reverse ATMs” located around the festival where guests can deposit their cash on to a card that can be used both at the festival and anywhere outside of the festival!

Q: How much can be loaded on a card?

A: Guests can get a card for any value they want, up to $500.

There is NO FEE to get the card, plus the card has NO FEES to use it, NO FEES to talk to customer service and NO FEES to check a balance.

Q: What if there’s money left on the card after the festival?

A: Any remaining money can be spent anywhere in the U.S.

Q: How do I check my balance and/or transaction history?

A: Balance and transaction information can be checked ANYTIME, ANYWHERE by calling the number printed on the back of the card or logging in to rcbalance.com.

Q: Can I add more money to a card once I spend the balance?

A: Cards are not reloadable. If more funds are needed, guests can deposit additional cash into the ReadySTATIONS where they will be issued a new card.

Q: Are there any age or residency requirements for getting a card?

A: Anybody can get a card.

No cardholder information is collected in order to make acquiring a card as fast as possible plus ensuring that anybody who wants a card, can get a card.

Q: How do I contact someone about an issue with my wristband?
A: Contact Support@Showclix.com

Q: What if I haven’t received my wristband(s) in the mail?
A: No worries! Bring a copy of your order confirmation number with a valid ID to the festival’s box office/will call.

Q: What’s the wristband policy?
A: Wristbands that are ordered prior to the shipping cut off date will be mailed in advance of the festival. All other wristbands can be picked up at the festival box office/will call. All sales are final. No refunds and no exchanges. Only wristbands purchased through ShowClix are valid.

Remember, wristbands are non-exchangeable and are replaceable only for the original buyer, for a $20 fee.

Don’t remove your wristband between days, stretch or tamper with your wristband in any way or you may not be allowed entry.

All wristband holders must pass through security and are subject to bag inspection. If your wristband is removed by festival security for any reason, it won’t be replaced. Prohibited items will be confiscated by festival staff.

There are absolutely no exceptions to this policy.

Q: Oops! I lost my wristband or think it’s been stolen!
A: Please contact Support@Showclix.com and let us assist!

Q: What type of wristbands are available?
A: You’ll find that information right here!

Q: What can I bring into the festival?
A:
• Clear bags or bags 12x12x6 OR SMALLER
• Baby strollers
• Binoculars
• Blankets, sheets, towels
• Small cameras
• Reusable water bottles (empty)
• Hand sanitizer (up to 3 ounces)
• Sunscreen

Q: What do I need to leave at home?
A:
• Non-clear bags, or bags BIGGER than 12x12x6
• Aerosol containers
• Coolers
• Framed backpacks
• Any and all professional audio recording equipment, professional cameras, professional video equipment, drones or other flying devices
• Hammocks
• Glass containers
• Illegal substances
• Outside food and beverages
• Pets
• Selfie sticks
• Skateboards, scooters, or bicycles
• Wagons or carts
• Tents, canopies, or shade structures
• Weapons (including pocket knives and fireworks)
• Chairs

Q: Is smoking allowed?
A: We have designated areas for smoking to promote a great experience for everyone!

Q: Is there security screening at Riverbend entries?
A: Yes - Nothing is more important than the safety of our guests. All patrons are subject to a full and complete search prior to entry. By purchasing a wristband, you agree to submit to a full body pat-down and magnetometer screening before entry. You may be screened by security of the same gender upon request. Children will only be screened with the consent or a parent or guardian. If you refuse to comply, you may be refused entry into the festival.

Q: Are prescription medications allowed?
A: Guests are allowed to bring medically necessary medications into the festival as long as the medicine or prescription is properly labeled with the guest’s name. Our personnel at the gate may verify the contents. If your medication requires syringes or medical waste, please discard it in the proper receptacles at our medical tent.

Q: Where do I park my car? Do I need a parking pass?
A: We don’t have dedicated parking so you won’t need a parking pass.

For more information on where to park, visit: Chattanooga Parking Authority , Chattanooga Bikes, and CARTA.

Q: Can I bring my service animal?
A: Service animals are allowed with a notice of responsibility for the animal.

Q: What if I have mobility issues?
A: We’re wheelchair accessible, but remember, our venue is large with great distances between experiences. In case of inclement weather, portions of our venue could become very muddy. We don’t provide personal care, golf cart rides, or push service of any kind or wheelchairs for rent or loan. Wheelchairs, power wheelchairs, and three or four-wheeled scooters are allowed only for guest with mobility disabilities. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis.
Handicap accessible portable toilets are available throughout the festival venue.

Q: I need access to the handicap accessible viewing areas. How do I get that?

A: Upon arrival at the festival, please visit the Box Office/Will Call Booth for information on the accessibility wristband program. Note: The wristband does not guarantee a spot in these areas. Please note that these viewing areas have a limited capacity and are available on a first-come, first-served basis. We cannot save or reserve seats or areas on the platform.

Q: Still have questions about accessibility?
A: Visit our Access Center/ Information Booth for a map of the festival site or visit the official festival app for more information.

Q: How can I become a sponsor?
A: Reach out to Mickey@RiverbendFestival.com. He’d love to speak with you!

Q: Who do I contact for lost & found?
A: You can either email Samantha@RiverbendFestival.com or call our office: 423.756.2212.