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ABOUT FESTIVAL ADMISSION

ABOUT FESTIVAL ADMISSION

Here’s what you need to know about your admission wristband.

Admission wristbands double as a way to pay for drinks, food or merchandise at the festival.  Riverbend 2019 is a cashless event, so you’ll pay with your RFID (radio frequency identification) wristband rather than using tokens, cash, or credit cards.  However, during the festival, you can visit stations set up to load cash onto your wristband. Those stations are called top up stations.  The only way to add cash or tokens (tokens can be redeemed this year only) to your wristband is by visiting a top up station on site during the festival.  Please note:  this is the final year to redeem tokens for purchases.

To make purchases at the festival, we’ll simply scan your wristband and the cost of the purchase will be discounted from your credit balance loaded onto your wristband.  Riverbend is using a cashless system to enhance your festival experience, with increased security and an improved festival buying experience.

To save time you can register your wristband here and connect it to your debit card or credit card.

 

 

Considering your admission wristband doubles as your source to make purchases, the wristband is non-transferable and should be worn for the duration of the festival.

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About 30 acts perform each year on the multiple stages. Headline performers are featured on the Coca-Cola Stage, a barge which has been converted into a full concert stage. The barge floats just off shore against a large collection of amphitheater seats built into a hillside at the water’s edge. Major companies, such as Chevrolet, Coca-Cola, Budweiser and Tennessee Valley Credit Union sponsor the other stages throughout the festival.

 

Riverbend admission is available for a discounted price in local Chattanooga outlets beginning in April until midnight before the festival opens. Once the festival opens, admission can only be purchased at the festival for the gate price. Nightly admission wristbands are available at the gate as well as regular general admission which gains festival access for all 4 days. Street vendors offer everything from food and beverages to souvenirs and artisan crafts.

FAQs

What do I need to know about my wristband?

Your wristband serves as both a means of admission and making purchases.  Simply slide your wristband over your hand and tighten the clasp.  Don’t pull so tight that it’s uncomfortable – we recommend leaving space for two fingers between your wrist and the fabric.  Remember, it is non-transferable and once it’s securely on your wrist, you won’t be able to remove it until you cut it off after the event.

If I have topped up with a credit card, will I need anything to get my money back?

No, any unspent funds will be automatically deposited back to the card you used to top up. Please allow up to 10 business days for this to appear due to bank transfer times.

If I have topped up with cash, how do I get my money back?

To get a cash refund, you can either visit a refund station onsite, or at our offices at 180 Hamm Road, Chattanooga, TN  37405 for a $5 fee before 4pm on June 6, 2019.

Do I have to do anything before arriving at the festival?

Arrive wearing your wristband.   To save time, we recommend adding funds to your wristband before the festival begins.  Simply hit the Register button at the top of this page.

Do I need a credit card to put money on my wristband?

No, you don’t need a credit card. If you’d like to use cash, please visit one of our top up stations when you arrive at the event.

How do I know how much money I have on my wristband?

You can simply ask any vendor or top-up staff member to scan your wristband to see how much credit you have remaining. After each transaction, the vendor will also show you the balance you have remaining.

What if I have a question about my wristband at the event?

Look out for one of our friendly staff who can assist you with your wristband.

How will i make purchases?

Your admission wristband doubles as your source to make purchases.  RFID (radio frequency identification device) technology allows you to attach your credit card for purchases or you can transfer cash or Riverbend tokens to the wristband at stations throughout the festival grounds.  Keep in mind, the admission wristband is non-transferable and should be worn for the duration of the festival.  Please note for purchases, this is the last year to redeem Riverbend tokens saved from previous years.

How do I redeem old tokens?

Festival tokens can be redeemed this festival, 2019 only. Token centers are  now called Top-Off Stations and are the locations where you can transfer tokens to your RFID wristband or add cash.

Can I use cash to pay for food and drinks if I haven't connected money to my wristband?

No, Riverbend Festival is cashless. To buy food, drinks or merchandise at the event you will need to use funds that have been loaded to your tap-and-go wristband.

What happens if I lose my wristband?

You can get a replacement wristband for a one-time $5 fee.    Please visit Will Call at the main entrance on Chestnut Street.

Can i get a refund if i don't spend it all?

Yes of course! Load as much credit as you like, you’ll be able to claim back any unspent funds at any top up station onsite, or online after the event.  For remaining cash or tokens on your wristband, you will need to visit a top up station on site or stop by our offices at 180 Hamm Road, Chattanooga TN  37405  before 4pm on June 6, 2019.

Policies

1. Gates will open at 5:00 pm nightly. For safety reasons, no chairs will be allowed in until 5:00 pm and all bags will be searched.  NO BACKPACKS.

2. Wristbands will be scanned upon entry and exit.  Failure to scan out could prevent your return into the festival.

3. Riverbend has designated smoking areas, please refrain from smoking unless you are in one of the seven areas designated for smokers.

4. Performances are rain or shine.

5. Shirt and shoes are required.

6. Artists and events are subject to change due to circumstances beyond the control of the festival. There are no refunds regardless of cancellation of events.

7. Picnic supplies, coolers, outside food and beverages, refillable containers and glass bottles are prohibited.  NO BACKPACKS.

8. Recording of artists? Performances are prohibited by terms of contracts, therefore, camcorders and audio equipment are not allowed.

9. Cameras are permitted but may be restricted in some areas.

10. Pets, skateboards, scooters, bicycles, rollerblades, and laser pointers are prohibited at Riverbend Festival.  As per Tennessee Code Annotated § 39-17-1311 Prohibited Weapons, as defined by Tennessee Code Annotated § 39-17-1302(a) and any other pertinent sections, prohibited under State Law shall be forbidden from being carried at events and said laws shall be uniformly enforced.  For questions regarding this directive and/or your status to carry please contact the Chattanooga Police Department at (423)643-5000.

11. All lawn chairs, blankets, tarpaulins, etc. must be removed each night. RIverbend Festival will not be responsible for personal items left on site.

12. Alcoholic Beverage Policies:

Age verification wristbands are required for all alcoholic beverage purchases and consumption.

Wristbands are available at all token and beer locations.

Anyone violating Riverbend regulations, public law or assisting others to do so will be removed from the festival

A valid drivers license verifying 21 years of age or older must be shown when obtaining your wristband.

We reserve the right to randomly check identification at anytime.

All alcohol sales will cease 15 minutes before the final show is scheduled to end. All other concessions will close when the last show is over.